Exciting Products & Designs|Free Customization|100% Quality Guarantee|Fast Shipping.

Search our Frequently Asked Questions

Most Frequently Asked Questions

We are sorry but at this time, accents, special characters, and symbols can't be produced on our products.  We can only produce letters and numbers from the standard English keyboard.

CustomMall currently produces items using the standard English keyboard.  Please note that special accent symbols or special characters can't be produced.

We love offering our customers great deals and discounts throughout the year.  Please visit our homepage and sign up for our mailing list to stay in the loop on the latest coupons and sales.  As a bonus, you'll receive a N500.00 coupon just for joining! 

CustomMall reserves the right to refuse reproduction of prohibited content.  Prohibited content includes content or material (text, images or photos) that CustomMall believes:

1.  Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;

2.  Contains copyrighted material

You can change the shipping address on your order if you have created an account with us.  Please click on My Account on our home page which will prompt you to sign in to your account.  Please select Change Shipping Address of Unshipped Orders and you will be prompted to enter the updated information.   Please ensure you click the update shipping address button once finished so our system retains the most recent updates.

Rest assured, CustomMall uses the most advanced security measures available today!  There are several easily verifiable signs of security on our checkout page.

In the address bar, the "S" in https: indicates that the page is secure.  You will also notice either in the lower corner or at the right of the address bar the lock icon indicating you are on a secure page.

CustomMall is not in the business of selling your name, mailing address, phone number or e-mail address.   Please click the link below for our privacy policy.

Click here for our Privacy Policy

No, we do not offer that service right now. The range of customization services we offer is limited to what we have on offer on our website. However, you can Submit An Item For Inclusion On Our Website. The process to do so is explained above.

However, for corporate orders, we are willing to waive this. Please click the link below to our Corporate Store for more details.  NOTE:  Additional set-up fees, processing time and delivery fees may apply.

Click to See our Corporate Store!

The Perfect Finishing Touch!

Make your customized gift even more unforgettable... add our elegant gift box, wrapped in a classic, black ribbon band.

We regret that due to gift box size limitations, not all customized items and oversized items qualify for our gift box program.

We offer our Customers several convenient payment options.  We accept most major credit cards including Visa, Verve and MasterCard. We do not accept cash, cheques or Cash on Delivery.

FAQ Topics

Contact Us

Email Us

We welcome your questions, comments, concerns and inquiries. We do respond to order-related inquiries within 24 hours during the 7 am to 7 pm, Mondays to Saturdays. Perhaps your questions may be answered by going to our Frequently Asked Questions.

Call Us

Phone: +2348035257749, +2348122348491
For fastest service, email us using the form above for all questions and inquiries.

Write to Us

CustomMall Limited
37B, Ikoyi Crescent,
Ikoyi, Lagos.